FAQ

Find answers to the Frequently Asked Questions. Click the question to read the answer

Purchase

We offer a wide range of safe and secure payment methods, European, Caribbean or American, specific to everyone’s wishes in EUR and USD and with all commonly used payment methods like iDeal, creditcard, Sofort, Paypal etc.

As most Caribbean countries do not have an online banking system like the Dutch iDeal, only creditcard payments are available with local bank accounts.

No creditcard yet? Ask your local bank for a prepaid credit card, which has the same function and can be used with our system as well as Ebay, Amazon etc!

At the event page, after selecting your ticket amount, your payment currency and payment method you can click the button: “Checkout".

By doing this, you get redirected to our account page where you can fill in your details. After creating the account and completing your address or by logging in, you get redirected to one of our payment processors.

When paying in EURO, you get redirected to our handler, they handle the payment process and after paying, redirect you back to us with the message that you have paid or failed to pay.

When paying in USD, you get redirected to the creditcard- or paypal page where you enter your details. After paying they tell you that you have paid or failed to pay.

Depending on this message, we either send you your ticket or tell you your order has failed and to please try again.

Having trouble ordering? Contact us at support@caribbeanticket.shop with as much information as possible and we will be in touch during Curaçaoan business hours (GMT -4)

Yes, our website is fully compatible with all PC's and mobile devices.


Credit Card

We accept all major credit cards;
American Express
Mastercard
Visa
Discover

When buying tickets, just choose the $ (USD) option and then click the credit card icon.

Apply for a creditcard at your local bank or - when on CuraƧao- try the Prepaid or Debit card from Vidanova Bank (former SFT), a prepaid or debit card available which works perfect with our system! 

Vidanova Prepaid & Debit Card

The Vidanova Bank prepaid or debit card in convenient for everyday use. It allows you to make quick and easy payments as well as the possibility to easily withdraw cash all over the world

 

Apply now!

First, if you are overthinking a chargeback on your creditcard, please reach out to us first. Contact us at support@caribbeanticket.shop with the reason for this and we will get in touch whit you a.s.ap. during Curaçaoan business hours (GMT -4)


Ticket

Your tickets can be downloaded from My Account and are also sent to the provided e-mail address within minutes after the payment is successfully processed.

Print your tickets or download and show them on your phone to get access to the event. Some organizers like the printed version for their administration, if so, this will be clearly advertised. Folding your ticket is allowed but try to keep the codes clean.

To avoid queues at the entrance we ask you to keep your ticket at hand when entering the event. No printer? Download the PDF file to your phone and show it at the entrance. Set your backlight to 100% for quick scanning.

That's it, all you got to do now is enjoy!

Processed tickets can be downloaded from My Account and are also sent to the provided e-mail address within minutes after the payment is successfully processed. Did you follow all the steps without an error? Is the payment processed?

If, for some reason, you did not receive your tickets please follow these steps:

First, check the status of your order on the My Orders page in My Account. If your order is paid you can download your tickets at the My Tickets page.

Make sure your ticket isn't in your SPAM-folder in your e-mail.

Then, check if the payment is deducted from your bank account. If not, something went wrong and you did not buy any tickets. Please try again.

Still no luck? Is the amount deducted from your account? Contact us at support@caribbeanticket.shop with as much information as possible and we will be in touch during Curaçaoan business hours (GMT -4)

Safety

Paying on this website is very safe. Not only are we certified with a SSL-certificate, next to that, we DO NOT store your payment details. This means only the payment processors know them and since their platforms are also well protected agains attacks, hackers etcetera, you can be confident your details are not being abused.


Policy

No, all sales are final. Refunds are only given if an event is canceled by organizer. However, you are free to resell your ticket, just bring a copy of the original buyers ID to the event for verification. Beware of any age-restrictions when selling your ticket to someone else.

If an event is canceled the event organizer will get in touch with you. In case of a cancellation we will refund you the money including the service charge, a 100% refund. The refund process is only started after organizers approval.

CaribbeanTicket.Shop only sells tickets for organizers; we do not own the tickets and do not put together their policy. Therefore, we cannot be held responsible for a rough ride, bad weather, mismanagement etcetera. Please contact the organizer and explain them your issue. Their information can be found at the event page tab “Organisation”.


Vouchers

No, you cannot. Please use your voucher before the expiration date, otherwise it looses its value.


Various

Yes, off course! We offer a wide variety of opportunities to sell your tickets, we are up for it! Not only will we sell your tickets thru our own channels, but even better; we provide you with the tools to sell your tickets on your own website and facebook-page! We will only let you do the thing you love most, your business! Extensive stats, quick payout etc. Visit our Become a Partner-page to start selling a.s.a.p!

For now we focus on the Caribbean since we are home based here and believe local support is important in the whole process. Interested in becoming part of CaribbeanTicket.Shop? Please contact sales@caribbeanticket.shop, we are always open for business!

Since we need to have all customer service in writing for various reasons, we do not handle support over the phone. You must email support@caribbeanticket.shop with your questions/problems. Our preferred language is Dutch.