FAQ

Find answers to the Frequently Asked Questions. Click the question to read the answer

Purchase

We offer a wide range of safe and secure payment methods, European, Caribbean or American, specific to everyone’s wishes in EUR and USD and with all commonly used payment methods like iDeal, creditcard, Sofort, Paypal etc.

As most Caribbean countries do not have an online banking system like the Dutch iDeal, only creditcard payments are available with local bank accounts.

No creditcard yet? Ask your local bank for a prepaid credit card, which has the same function and can be used with our system as well as Ebay, Amazon etc!

At the product page, after selecting your ticket amount, your payment currency and payment method you can click the button: “Checkout".

By doing this, you get redirected to our account page where you can fill in your details. After creating the account and completing your address or by logging in, you get redirected to one of our payment processors.

When paying in EURO, you get redirected to our handler, they process the payment and after paying redirect you back to us with the message that you have paid or failed to pay.

When paying in USD, you get redirected to our 3D-Secure credit card page or paypal page where you enter your details and process your payment. After paying they redirect you back to us with the message that you have paid or failed to pay.

Depending on this message, we either send you your ticket or tell you your order has failed and to please try again.

Having trouble ordering? Contact us at support@caribbeanticket.shop with as much information as possible and we will be in touch during Curaçaoan business hours (GMT -4)

The service fee consists of a commission and a transaction fee.

The amount of the service fee depends on the number of tickets, the transaction amount and the desired payment method.

Yes, our website is fully compatible with all PC's and mobile devices.

Credit Card

We accept all major cards from Visa & Mastercard, both DEBIT and CREDIT cards.

When buying tickets, just choose the $ (USD) option and then click the credit card icon.

American Express & Discover cards cannot be used.

We think it is very important that we only offer safe payment methods. For this reason, we installed 3DSecure, known as Verified by Visa and MasterCard SecureCode.

After entering your personal credit card details, you are asked to enter your personal identification code from your issuing bank. 

If you haven’t registered your Visa or MasterCard for 3DSecure yet, you can sign up for Verified by Visa or MasterCard SecureCode.

After registering, you can use your credit card to complete your payment.

Apply for a creditcard at your local bank or - when on Curaçao- try the Prepaid or Debit card from Vidanova Bank (former SFT), a prepaid or debit card which works perfect with our platform! 

Vidanova Prepaid & Debit Card

The Vidanova Bank prepaid or debit card is convenient for everyday use. It allows you to make quick and easy payments as well as the possibility to easily withdraw cash all over the world

 

Apply now! 

First, if you are overthinking a chargeback on your creditcard, please reach out to us first. Contact us at support@caribbeanticket.shop with the reason for this and we will get in touch with you a.s.a.p. during Curaçaoan business hours (GMT -4)

Ticket

Your tickets can be downloaded from My Account and are also sent to the provided e-mail address within minutes after the payment is successfully processed.

Print your tickets or download and show them on your phone to get access to the event. Some organizers like the printed version for their administration, if so, this will be clearly advertised. Folding your ticket is allowed but try to keep the codes clean.

To avoid queues at the entrance we ask you to keep your ticket at hand when entering the event. No printer? Download the PDF file to your phone and show it at the entrance.

That's it, all you got to do now is enjoy!

Processed tickets can be downloaded from My Account and are also sent to the provided e-mail address within minutes after the payment is successfully processed. Did you follow all the steps without an error? Is the payment processed?

If, for some reason, you did not receive your tickets please follow these steps:

First, check the status of your order on the My Orders page in My Account. If your order is paid you can download your tickets at the My Tickets page.

Make sure your ticket isn't in your SPAM-folder in your e-mail. Especially hotmail is known for their strict policy.

Then, check if the payment is deducted from your bank account. If not, something went wrong and you did not buy any tickets. Please try again.

Still no luck? Is the amount deducted from your account? Contact us at support@caribbeanticket.shop with as much information as possible and we will be in touch during Curaçaoan business hours (GMT -4)

Vouchers

Browse our vouchers at the Vouchers section.

Please read the conditions carefully, they contain information regarding the expiration date, how to redeem your voucher etcetera. You can find the conditions at the product page of the voucher that you are interested in.

After buying the voucher, you will receive your e-voucher which has the redeeming information on it.

No, you cannot. Please use your voucher before the expiration date, otherwise it looses its value.

Activity

Please contact the organization where you booked your trip. Rebooking your activity may be possible, but depends on the organizers' terms and conditions. If known, we advertise their rebooking-policy on the activity page.

Contact information can be found at the activity page tab “Organisation”.

We do not refund your tickets, all sales are final.

Yes, they can. A boat can break down and people can get sick. In case of a cancellation by the organization, they will contact you and you will receive a full refund on your bought tickets (Ticket + Service Fee).

Yes, you can. Please contact us at support@caribbeanticket.shop with as much information as possible.

After an ID-check, we will be happy to assist you with transferring the tickets. Please note our Curaçaoan business hours (GMT -4).

Event

No, all sales are final. Refunds are only given if an event, voucher or activity is canceled by the organizer.

However, you are free to transfer your ticket. Please contact us at support@caribbeanticket.shop with as much information as possible. After an ID-check, we will be happy to assist you with transferring tickets to the new attendee. Please note our Curaçaoan business hours (GMT -4).

Beware of any age-restrictions when transferring your ticket to someone else.

If an event is canceled the event organizer will get in touch with you. In case of a cancellation you will receive a full refund on your bought tickets (Ticket + Service Fee). The refund process is only started after organizers approval.

Caribbean Ticketshop only sells tickets for organizers; we do not own the tickets and do not put together their policy. Therefore, we cannot be held responsible for a rough ride, bad weather, mismanagement etcetera. Please contact the organizer and explain them your issue. Their information can be found at the event page tab “Organisation”.

Ticket sale automatically closes 1 hour prior to the start of the event unless sold out of otherwise determined by the event organizer.

Various

Yes, off course! We offer a wide variety of opportunities to sell your tickets, we are up for it! Not only will we sell your tickets thru our own channels, but even better; we provide you with the tools to sell your tickets on your own website and facebook-page! We will only let you do the thing you love most, your business! Extensive stats, quick payout etc. Visit our Become a Partner-page to start selling a.s.a.p!

For now we focus on the Caribbean since we are home based here and believe local support is important in the whole process. Interested in becoming part of Caribbean Ticketshop? Please contact sales@caribbeanticket.shop, we are always open for business!

Since we need to have all customer service in writing for various reasons, we do not handle support over the phone. You must email support@caribbeanticket.shop with your questions/problems. Our preferred language is Dutch.

Safety

Paying on this website is very safe. Not only are we certified with a SSL-certificate, next to that, we DO NOT store your payment details. This means only the payment processors know them and since their platforms are also well protected agains attacks, hackers etcetera, you can be confident your details are not being abused.